CUSTOMER SUPPORT
Answer phone lines, manage live chats, set meetings and appointments
PROPERTY MANAGEMENT
Leasing
24/7 Maintenance
Secret Shops
Customer Satisfaction Surveys
REAL ESTATE
Investor Relations and Sales
REPUTATION MANAGEMENT
VIRTUAL ASSISTANT
MARKETING
ACCOUNTING ASSISTANT
HUMAN RESOURCES
LEASING AND SALES COMPARABLES
DATA ENTRY
QUAILITY CONTROL
OUR VISION
Next Door Alliance began in 2012 as a small leasing call center for a Los Angeles based Property Management Company. Within a month the leasing call center grew to a 20 person team and we expanded into maintenance, marketing, accounts payable, accounts receivable, sales, property management and virtual assistance.
Not only were our bilingual skills highly desirable, but our dedication and enthusiasm were just what was needed to rejuvenate the client's company. Our team was generating and managing over 20,000 customer contacts per month and successfully maintaining one the highest conversion rates in the industry.
Now, we are bringing this experience to help many others build their businesses by increasing communication, shortening timelines, and creating a better overall customer and client experience, nationwide.
WHAT MAKES US DIFFERENT
All of our employees are fully bilingual in Spanish and English and hold minimum bachelor’s degrees in varying professions. Because we live in and around the Andes Mountains and the cost of living is lower than the United States, you can be assured a higher education level and increased professionalism over a locally hired employee for the same wages. Additionally, 70% of our employees are expats, who hold dual nationalities, while the remaining 30% have lived or traveled extensively throughout the United States, Canada and Europe. This affords us a depth of knowledge about the culture, and the real estate culture, we service.
ABOUT US
Next Door Alliance has over 15 years of experience in supporting industry leaders to fulfill their goals, through providing excellent support staffing. While the company has changed over the years, the vision and professional commitments have remained the same. We are here to help our clients manage and grow their business to its full potential.
CONTACT
NEXT DOOR ALLIANCE
You Can Reach Us - Fill out the form below to be contacted by a representative, call or use the chat button below. We are here and looking forward to talking with you.
For any general inquiries, or to schedule a call to go over what we have to offer, please fill in the following contact form:
Amy Sievers, Owner
Being able to step away from my phone and not worry about losing customers has been life changing! I feel like I can finally focus on my creative work without worrying!
ZIVO CREATIVE
Focusing on growing my business without the worry of dropping the ball with customer service has been amazing. I wish I had done this 5 years ago. Thank you NDA!!
TRINO SECURITY
I am busy. I am always on the go and can not afford for my clients to wait for answers. Kelly and her team have been professional and have gone above my expectations.
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