Specialized virtual staffing for property management companies. Bilingual teams. Deep industry knowledge. Immediate impact.
We're not a general VA company. Our team knows Propertyware, Property Meld, AppFolio, and the workflows that drive your business. From lease-up to move-out, we speak your language.
Every team member holds a bachelor's degree minimum and is fluent in English and Spanish. Professional communication that represents your brand.
Need to ramp up for busy season? Scale back after lease-up? We flex with your business. No long hiring cycles, no layoffs - just the right support at the right time.
From first call to go-live in as little as two weeks.
A quick discovery call to understand your operation, platforms, and pain points. We'll recommend the right team structure.
We match you with trained, bilingual professionals who complete our 40-hour PM training plus your company-specific processes.
Your team launches with a dedicated supervisor, ongoing QA monitoring, and the flexibility to scale as your needs change.
No hidden fees. No long-term contracts. Just results.
All pricing is fully loaded — management, training, HR, and QA included. Based on 40-hour/week full-time dedicated team members. Month-to-month flexibility.
Compare the cost of hiring in-house in the US versus staffing with NDA.
One of the largest property management companies in the US partnered with NDA to build a scalable back-office operation. Our bilingual team handles leasing calls, maintenance coordination, and owner support across their national portfolio of 30,000+ doors.
See How We Can Help YouNot all staffing solutions are created equal.
| NDA | Generic VA Company | In-House Hire | |
|---|---|---|---|
| PM Industry Expertise | Yes | No | Varies |
| Bilingual (EN/ES) | Yes | Sometimes | Varies |
| Dedicated Supervisor & QA | Yes | No | Extra cost |
| PM Platform Training | 40 hours | None | You train |
| Replacement Guarantee | Yes | Varies | No |
| SOC 2 Certified | Type I | Rare | N/A |
| Month-to-Month | Yes | Often locked | At-will |
| Cost (per team member) | From $1,750/mo | $1,500-3,000/mo | $4,000-6,000/mo |
| Leasing & Call Center | First impressions that convert leads to leases |
| Maintenance Coordination | Work orders handled, vendors dispatched, tenants updated |
| Back Office | AP, AR, admin - the work that keeps operations running |
| Full PM Support | End-to-end support across the property lifecycle |
"Thanks to your team for continuing to move through these so quickly - really appreciate the effort and consistency."Revenue Operations Top 10 National PM Company
"NDA has been instrumental in scaling our maintenance operations. Their team understands property management - they're not just VAs, they're specialists."Operations Director Institutional SFR Portfolio
"You and the team keep things moving. I appreciate the continued pace and quality. It's rare to find a partner who truly understands our business."Asset Management National Property Owner
Most clients are operational within 2-3 weeks. Our process: Discovery call (Day 1) to understand your operation, team matching (Days 2-5), our 40-hour PM training plus your specific processes (Days 5-15), then go-live with ongoing QA support. For urgent needs, we can accelerate to under 10 days.
We offer a replacement guarantee at no additional cost. If a team member isn't meeting expectations, we'll work with you to identify the issue and provide a qualified replacement. Our goal is your success, not just filling a seat.
Our team works US business hours in your time zone. Most of our talent is based in Latin America (Bolivia, Colombia, Mexico), which means minimal time zone difference and real-time overlap with your operation. We also offer extended coverage and weekend support for maintenance triage.
We handle the heavy lifting. Every team member completes our 40-hour property management training program covering industry fundamentals, platform proficiency (Propertyware, AppFolio, Property Meld, etc.), and communication standards. You'll provide your company-specific processes and preferences, and we integrate those into our onboarding. Most clients spend 2-3 hours on initial setup.
We offer month-to-month flexibility with no long-term contracts required. We recommend a 90-day initial period to allow for proper onboarding, ramp-up, and performance optimization, but there's no contractual lock-in. Scale up or down as your needs change.
Simple monthly billing with no hidden fees. Our rates (from $1,750/month depending on role) are fully loaded — that includes management, training, HR, quality assurance, and backup coverage. Each team member works a full 40-hour week dedicated to your operation. You receive a transparent monthly invoice. No setup fees, no administrative surcharges.
Three things: Specialization — we only serve property management, so our team knows your platforms, workflows, and terminology from day one. Bilingual talent — every team member is fluent in English and Spanish, which is increasingly essential for resident communication. Managed teams — you get dedicated, supervised professionals with QA oversight, not freelancers working unsupervised.
Continuous monitoring and feedback loops. Every team member has a dedicated supervisor. We track key metrics — speed of answer, resolution times, accuracy rates, customer satisfaction — and share performance reports with you. Our current benchmarks: 10-second average speed of answer, 99.7% chat response rate, and 91%+ service satisfaction scores.
Let's talk about how NDA can support your team.